Returns Policy

IMPORTANT - Goods supplied as ordered and returned for credit must be accompanied by an Invoice Number and will be subject to a 15% handling charge. Special orders cannot be returned for credit or exchange.

PLEASE NOTE: Orders placed online CANNOT be returned in store. You must send it back with a returns form.

1. FAULTY PRODUCTS
a) Products that are faulty must be returned within the manufacturers warranty period which is usually 12 months.
b) The complete product must be returned unless, if agreed by the Company, a specific part may be returned.
c) Products within the manufacturers specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company.
QVS does not accept liability for indirect or consequential loss.

2. NON-FAULTY GOODS
a) Products must be complete and in their original packaging with any instruction leaflets.
b) Products must be returned within one month of the purchase date.
c) Refunds for any products not required are at the discretion of the Company (This includes carriage charges).
d) Non-standard products that have been ordered specially cannot be refunded under any circumstances.

3. PROCEDURE FOR RETURNING FAULTY PRODUCTS TO QVS (or requesting a replacement)
Please contact the branch that supplied the goods and have ready the following information:
a) The invoice number
b) The date of purchase
c) The product code(s)
d) The reason for returning the products
You will be advised of how the products will be exchanged or of the issue of a refund.

4. SHORT OR NON-DELIVERY
If you experience a short or non delivery, please contact the branch that supplied the goods and have ready the following information:
a) The invoice number
b) The date of purchase
c) The product code(s)
Our sales advisers will investigate the problem and refer back to you as soon as possible.